Terms and Conditions for Landscaping Havering
These Terms and Conditions set out the basis on which landscaping services are provided by us to customers in Havering and the surrounding areas. By making a booking, you agree to be bound by these terms, which are designed to create a clear and fair agreement for both parties. They apply to all domestic and commercial landscaping work, including soft landscaping, hard landscaping, garden maintenance, turfing, planting, fencing, paving support, site tidy-ups, and related services. Where a written quotation, order confirmation, or service schedule differs from these terms, the written document will take priority for that specific matter.
In these Terms and Conditions, references to “we”, “us”, and “our” mean the landscaping service provider, and references to “you” or “your” mean the customer, client, or person accepting the quote. Any variation to these terms must be agreed in writing. The use of our landscaping services Havering does not create any partnership, employment, or agency relationship between us and you.
We reserve the right to refuse or withdraw services where access, safety, payment, or site conditions make it inappropriate to continue. These terms should be read alongside any quotation or service agreement issued before work starts.
The booking process begins when you request a quote, site visit, or appointment for landscaping services. We may ask for information about the property, the type of work required, access arrangements, and any known constraints that could affect the job. Quotes are normally based on the information supplied by you and, where appropriate, an inspection of the site. A quotation is usually an invitation to proceed rather than a binding offer until accepted by us in writing.
Once you accept a quotation, we may confirm a proposed start date, estimated duration, and scope of work. Acceptance may be given by email, written confirmation, signature, online instruction, or payment of a deposit where requested. You must check all details carefully, including the measurements, quantities, materials, and the landscaping Havering services included. If you ask for changes after confirmation, we may revise the price, timing, or specification to reflect the updated requirements.
We aim to provide reasonable scheduling, but all dates are estimates unless expressly agreed as fixed. Weather, supply delays, access restrictions, or unforeseen site conditions may require us to reschedule. In such cases, we will try to notify you as soon as reasonably possible. We are not responsible for delays caused by events outside our control.
Payments for landscaping services are due in accordance with the quotation, invoice, or payment schedule provided to you. Unless otherwise agreed, deposits are payable in advance to secure a booking, and the remaining balance becomes due upon completion or at the stage stated in the agreement. For larger landscaping projects in Havering, we may issue staged invoices linked to milestones such as site preparation, materials delivery, or practical completion.
All prices are quoted in pounds sterling and may be subject to VAT where applicable. If the quotation is based on estimated quantities, time spent, or provisional sums, the final amount may change if the actual work differs from the estimate. Additional work requested by you, or work made necessary by hidden defects or unsuitable site conditions, will be charged separately at our standard or agreed rates. We will normally confirm such changes before carrying them out, but if immediate action is needed to prevent delay or damage, we may proceed and invoice accordingly.
If payment is not made on time, we may suspend the works, withhold materials or completed deliverables, and charge reasonable costs associated with late payment recovery. We may also charge statutory interest and compensation where permitted under applicable legislation. Title to any materials supplied by us remains with us until paid for in full. You are responsible for ensuring that payment methods used are valid and that sufficient funds are available.
Cancellation and postponement requests must be made as soon as possible. If you cancel before work has started, any deposit may be retained to cover administration, scheduling, or preparatory costs, unless the quotation states otherwise. Where we have already ordered materials, reserved labour, or incurred third-party costs for the landscaping project, you may be charged for those reasonable expenses. If cancellation occurs after work has started, you will be liable for the value of work completed, materials used, and any non-recoverable costs.
If you need to reschedule, we will use reasonable efforts to offer an alternative date, but this cannot be guaranteed. We may cancel or postpone services if there are safety concerns, extreme weather, access problems, non-payment, or circumstances beyond our control. In such cases, we will either rearrange the work or refund any amounts due in accordance with the work completed and costs incurred. For recurring landscaping service arrangements, notice periods may apply and will be stated in the contract or invoice.
If you are a consumer and a cancellation right applies under the Consumer Contracts Regulations 2013, we will provide the required information and process any cancellation in line with those rules. However, where services have been fully performed with your consent, or where bespoke materials have been ordered to your specification, cancellation rights may be limited. Nothing in these terms affects your statutory rights.
We take reasonable care and skill in carrying out all landscaping work, but certain limitations apply. We are not liable for pre-existing defects, hidden utilities, unstable ground, drainage issues, subsidence, poor previous workmanship, or any condition that was not reasonably visible before the job began. You must tell us about known hazards, buried services, access restrictions, protected trees, pets, security systems, and other matters that may affect safe performance.
Where we move items, prepare ground, plant vegetation, or install materials, minor variation in finish, colour, growth pattern, or alignment may occur and does not amount to a defect if it is consistent with normal landscaping practice. Natural materials such as timber, stone, soil, turf, and plants may vary in appearance and performance. Landscaping services in Havering often involve outdoor conditions, and results may be affected by weather, season, irrigation, and site exposure. We do not guarantee the long-term survival of plants unless a separate maintenance or aftercare agreement says otherwise.
Our liability for direct loss or damage arising from our negligence is limited, to the extent permitted by law, to the price paid or payable for the relevant service. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited. We are not liable for indirect or consequential loss, including loss of profit, loss of enjoyment, loss of use, or business interruption, except where such exclusion is prohibited by law.
Waste management and disposal are an important part of landscaping operations. Unless otherwise agreed, we will handle green waste, soil, rubble, packaging, and other site waste in compliance with applicable UK waste legislation and local authority requirements. Waste will be stored, transported, and disposed of lawfully, and we may use licensed carriers or disposal facilities where necessary. If the project generates significant volumes of waste, the quotation may include separate waste removal charges.
You are responsible for telling us if any waste on site may be hazardous, contaminated, or require specialist handling. This includes but is not limited to asbestos, treated timber, fuel containers, chemicals, sharp metal, medical waste, or building materials contaminated by unknown substances. We will not deal with hazardous waste unless specifically agreed and legally permitted. If such waste is discovered, we may stop work immediately and charge for delay, segregation, or specialist disposal if required.
Any waste left on site after completion remains your responsibility unless the quotation states that removal is included. If we remove waste on your behalf, you agree that we may choose the method of disposal that is lawful and reasonably suitable for the material type. You must not ask us to dispose of waste in a manner that breaches environmental or waste regulations. We may refuse any instruction that would place us in breach of legal duties.
We will take reasonable steps to protect your property while carrying out landscaping services, but you are responsible for securing valuables, fragile items, and areas not included in the work. We may need access to water, electricity, parking, and working space, and you must ensure these are available unless otherwise agreed. Delays or extra costs caused by restricted access, unprepared ground, or lack of cooperation may be charged to you where reasonable.
Any materials supplied by us remain our responsibility until installation or delivery, as appropriate, and you must not remove, reuse, or alter them without our consent. If you supply materials yourself, you are responsible for their suitability, quality, and compliance with any specification. We are not liable for defects caused by customer-supplied materials, incorrect measurements, or instructions that we reasonably believe are unsafe or unsuitable. Where we advise against a chosen material or method, but you instruct us to proceed, we may do so at your risk and subject to a written record of that instruction.
If the work requires permits, permissions, neighbour approvals, or planning-related consents, it is your responsibility to obtain them unless we have expressly agreed in writing to do so. We may help with basic information, but we do not guarantee that any permission will be granted. Any timelines depend on such approvals being in place when needed.
Complaints should be raised promptly so that we can inspect and, where appropriate, remedy any issue within a reasonable time. You must give us access to the site to investigate concerns. Where a defect is confirmed and is our responsibility, we may choose to repair, replace, or adjust the affected part of the landscaping service. This remedy is intended to be fair and proportionate, and it does not affect any rights you may have under consumer law.
We may use subcontractors, suppliers, or specialist trades to complete parts of the work. This does not reduce our responsibility for the proper performance of the service, but we will not be liable for delays or failures caused by third parties where we have acted with reasonable care in selecting and coordinating them. The contract between us is personal to the named customer and may not be assigned by you without our written consent.
Our agreement with you is governed by the laws of England and Wales. Any dispute arising out of or in connection with landscaping Havering services will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.
These terms represent the entire agreement between us and you in relation to the relevant landscaping work, except for any written quotation, invoice, or service schedule that forms part of the contract. No waiver of a breach shall be treated as a waiver of any later breach. Any failure by us to enforce a right or remedy immediately does not mean that we give up that right or remedy. In the event of a conflict between these terms and any earlier verbal discussion, the written agreement will prevail.
We may update these Terms and Conditions from time to time to reflect changes in law, business practices, or service arrangements. The version in force at the time of booking will normally apply to that booking unless a later change is agreed in writing. If you continue to use our landscaping services after an update takes effect, you may be deemed to have accepted the revised terms for future work.
By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms. This includes the booking process, payments, cancellations, liability, waste regulations, and governing law provisions described above. These Terms and Conditions are intended to provide a transparent framework for professional landscaping services and to support a fair relationship between the parties.
